Welcome to Server Mart Enterprise (“we”, “us”, or “our”). By accessing or using our website sme.com.bn (the “Site”), you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using the Site.
If you do not agree to these Terms, you may not use this website.
1. Acceptance of Terms
By accessing or using the Site, placing an order, or interacting with any of our services, you agree to these Terms of Use and our Privacy Policy. If you are using the Site on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.
2. Use of the Site
You agree to use this Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable laws or regulations.
- Infringe on our or others’ intellectual property rights.
- Transmit any viruses, worms, or malicious code.
- Attempt to gain unauthorised access to our systems.
- Use the Site to harass, abuse, or harm others.
3. Account Registration
You may be required to create an account to access certain features. You agree to provide accurate and complete information and to keep your login credentials secure. You are responsible for all activities that occur under your account.
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms.
4. Product Information and Pricing
We make every effort to ensure the accuracy of product descriptions, images, pricing, and availability. However, we do not guarantee that all information is error-free or complete.
Prices and product availability are subject to change without notice. In the event of a pricing error, we reserve the right to cancel any affected orders.
5. Orders and Payments
By placing an order, you confirm that you are authorised to use the payment method provided. All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order at our sole discretion.
- Limit or prohibit quantities purchased per person, per household, or per order.
6. Shipping and Delivery
For deliveries to Brunei-Muara and Temburong districts, we typically consolidate orders and deliver to these areas once a week. For Belait and Tutong districts, deliveries are scheduled more frequently as we are based in Lumut.
Once an order is confirmed, we aim to deliver in-stock items within 5 business days. If you opt for priority delivery, your order will be delivered within 1 to 2 business days.
While we strive to fulfill deliveries promptly, please note that all delivery timelines are estimates and not guaranteed. We are not responsible for delays caused by external factors such as courier disruptions, customs procedures, or natural events.
7. Returns and Refunds
Our Warranty Policy outlines the process for eligible returns, refunds, exchanges, and warranty claims. Please refer to that document for details.
8. Third-Party Links
Our Site may contain links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of any third-party websites.
9. Limitation of Liability
To the fullest extent permitted by law, Server Mart Enterprise shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site or products purchased through it.
10. Disclaimer
The Site and all content and services are provided “as is” and “as available” without any warranties of any kind, either express or implied.
We do not guarantee that the Site will be error-free, secure, or uninterrupted.
11. Indemnification
You agree to indemnify and hold harmless Server Mart Enterprise and its affiliates from any claims, liabilities, damages, or expenses arising out of your use of the Site or violation of these Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Brunei Darussalam, without regard to its conflict of law principles.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page. Your continued use of the Site constitutes acceptance of the revised Terms.