Last Updated: 22nd July 2025
This privacy notice for Server Mart Enterprise, Reg. No.: P20008207 ("Server Mart", "we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at sme.com.bn, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
1. What Information Do We Collect?
A. Personal information you disclose to us:
We collect personal information that you voluntarily provide when you:
- Register an account on our website
- Express interest in our products or services
- Place an order or interact with our sales team
- Participate in promotions, surveys, or customer feedback
- Contact us for support or general inquiries
Examples of information collected:
- Name or nickname
- Phone numbers
- Email addresses
- Mailing and billing addresses
- Organisation name (if applicable)
- Organisation registration number (if applicable)
We do not process sensitive personal information such as your national identity card numbers or dates of birth.
B. Information automatically collected:
When you access or use our Services, we automatically collect certain technical data, including but not limited to:
- IP address and geolocation (country-level)
- Browser type and version
- Device operating system and language settings
- Referring URLs
- Pages viewed and usage timestamps
This information does not directly identify you but helps us monitor and improve the performance and security of our Services.
We may also use cookies and similar tracking technologies. (See Section 4)
2. How We Use Your Information?
We use your personal information for the following purposes:
| Account Creation & Authentication | To set up and manage your user account. |
Service Delivery | To process orders, deliver products, and manage transactions. |
Customer Support | To respond to your inquiries, provide updates, and resolve issues. |
Marketing & Promotions | To send updates, offers, or news. Only if you’ve opted in. |
Analytics & Improvements | To improve user experience, website performance, and service quality. |
User-to-User Features (if applicable) | To enable interactions between users. |
Order Management | To facilitate order fulfilment, returns, and customer history. |
You can opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us directly.
3. Sharing of Information
A. Service Providers & Vendors
We work with third parties who assist us in operating our Services. These include:
- Analytics Providers: e.g. Google Analytics
- Logistics & Delivery Providers
These providers have access only to the information necessary to perform their services.
B. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant third party.
C. Affiliates
We may share your information with subsidiaries or affiliated companies that comply with this Privacy Notice.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g. Google Analytics) to understand how visitors use our site and to enhance your experience. Cookies help us analyse performance and detect issues.
You may adjust your browser settings to reject or delete cookies, though this may affect some features of our website.
5. How We Keep Your Information Safe?
Our website is hosted locally in Brunei, with Cloudflare Content Delivery Network (CDN). We use reasonable technical and organisational safeguards to protect your data, including:
- SSL encryption
- Access controls and authentication
- Monitoring for security breaches
Important: No internet-based service is 100% secure. While we do our best, we cannot guarantee absolute security. Use the Services at your own discretion and ensure you access them in a secure environment.
6. Changes of This Policy
We may update this Privacy Notice from time to time. The most recent version will always be posted on our website, with the "Last Updated" date revised accordingly.
In case of material changes, we may notify you by email or via a notice on our website. We recommend checking this page periodically.
7. Contact Us
For any privacy-related questions or requests, please contact us at:
Email: [email protected]
Company: Server Mart Enterprise
Website: sme.com.bn